FREQUENTLY ASKED QUESTIONS
1. WHEN SHOULD WE BOOK OUR SUITS FOR A SUMMER WEDDING ?
Preferably during the winter months (ie. October – March) when all the many different styles and colours on offer will be available for you to try on. Remember, at Nicholas Smith, once your booking deposits have been paid for each member of your party, then the prices are held regardless of the date of your wedding or when the rest of your party are measured.
2. DO WE NEED TO MAKE AN APPOINTMENT ?
Our Worcester shop operates an appointment system for wedding parties all day Saturday* and Thursday* evenings, whereas our Brierley Hill showroom currently operates an appointment system on Sunday* only. You are welcome to call in at either branch at any time but priority will be given to customers with appointments on these days. However, both shops would need to be notified if at any time you wished to bring in more than three people for measuring in any single visit. More normally we recommend that only the Groom, Bride and possibly the Best Man attend on your first visit, when you can take your time trying on different jacket styles and possibly choose a fashionable waistcoat and cravat combination in colours to compliment the Bride and her attendants. We will supply the shirt, shoes and cufflinks, so you will be able to see exactly how you will look on the day! Once you have decided what you wish to wear, we will enter this information into our computer system together with details of what you would like other members of your party to wear, should these be slightly different. They can then come in for measuring at their own convenience, either accompanied by yourselves or on their own. If a member of your party is disabled or elderly please contact us and make an appointment for a “ground floor” fitting. . *Appointments may be made outside of these days at certain times of the year.
3. WILL I HAVE TO LEAVE A BOOKING DEPOSIT ?
You can have a maximum of two people measured for viewing/quotation purposes after which a minimum deposit of £25.00 per person will be required. This will normally be asked for by a member of our staff after each fitting, but should you or any member of your party wish to pay all (or some) of the deposits on behalf of other wedding guests, then payment will need to be made in advance of their visit to our showrooms. Your booking is not confirmed until a deposit has been paid. (see note 1)
4. AT WHAT AGE DO YOUR BOYS SUITS START ?
We offer formal wear for boys from about age 3 upwards – or about 3ft tall. Jacket sizes start at 20” chest and trousers at 18”waist with an 18”outside leg. We regret that we cannot hire trousers smaller than these finished measurements. Where possible they should have their first fitting 4/6 months before the wedding, with a follow up “check for growth” 3/4 weeks prior to the event. If this is not possible, then we recommend just one fitting not less than 3 months before the occasion.
5. HOW CAN I GET MY WEDDING GUESTS FITTED WHO DO NOT LIVE LOCALLY ?
Where possible it is always preferable to have your guests measured by our own experienced staff, so try and bring them in for a fitting whenever they are visiting the area, but should this not be possible then we will give you guidance on how to fill in the “self measurement” form from our web site. Alternatively, they may be able to get themselves measured by a local tailor or menswear shop. Either way, we can carry out any last minute alterations on collection day, should they be required.
*All outfits worn by adults (in the UK) are covered against accidental damage by our own insurance scheme (A.D.I*) for which a small charge per outfit is made. A security deposit of £50.00 per outfit is required with all children’s clothes hired. (See note 10). When all hired garments are returned undamaged, the security deposit will be refunded. However, where A.D.I has not been charged and hired articles are returned damaged or in a state (that in our opinion) renders them unsuitable for any future use, then a charge will be made. (See in-store for scale of charges).
Yes, and a 50% reduction off our normal weekend hire rates is available for the second and third weeks of hire. Please ask our staff for an exact quotation. Security Deposits will need to be left as security against damage, loss or late return. (See note 10). A.D.I. is not charged and does not operate on hire garments taken out of the UK.
8. WHEN DO WE PAY FOR THE SUITS ?
The Groom will be sent a statement three weeks prior to the wedding which will list the individual balances due (together with any security deposits) for all members of your wedding party. Payment then becomes due two weeks prior to the occasion, which if paying in person, will give the Bride and Groom an ideal opportunity to make a final check on all details of their Wedding Party. Please note, garments may not be available for collection on the agreed date unless payment has been received in full prior to the collection date.
9. WHEN CAN WE COLLECT OUR SUITS ?
All hire garments being collected from our Brierley Hill branch (for Saturday weddings) will normally be available for collection on Thursday afternoon between 4.00 – 6.00pm. However, during exceptionally busy weekends collection times/business hours may be extended. The Groom will be notified if the opportunity of an earlier collection arises. Our Worcester branch operates a collection time between 3.00 – 6.00pm all year round. Friday weddings will be available for collection 24 hours earlier (on the Wednesday) whereas Sunday weddings can be collected from 1.00pm onwards on the Friday, at either branch. All suits from Friday and Saturday weddings should be returned no later than 1.00pm on the Monday whilst Sunday weddings can be returned up until 5.00pm.
10. DO WE NEED TO LEAVE A SECURITY DEPOSIT ?
Yes, we require a Security Deposit* of £200.00 per wedding party of up to seven adults and £300.00 for parties of eight and over, as security against malicious damage, loss or late return of hired garments. This will normally be charged to the Groom’s account and can be paid for in cash, by debit card or in the form of a credit card “swipe” at time of collection. In the case of the latter, provided all hire garments are returned on time, undamaged and on the original hanger together with all garment covers and hat boxes, then no money will leave your account. However, if a debit card is used, then the money will be temporarily taken from your account. *Additional Individual Security Deposits will also be required when hiring Children’s Outfits, Highland Wear and garments taken outside of the UK. Proof of identity may also be requested when hiring any outfit. Please ask in store for full details.
11. DO THE ADULTS NEED TO COME IN FOR A SECOND FITTING ?
Not normally, unless you feel your weight or size has definitely changed since you were fitted for your hire garments. Should this be the case, you will need to be re-measured not later than four weeks before the wedding. Either way, it is essential that after the collection of your hire suits, ALL ITEMS ARE TRIED ON AT LEAST 24 HOURS BEFORE YOUR WEDDING; THIS IS WHAT WE REGARD AS YOUR FINAL FITTING.
12. WHAT IF SOMETHING DOES NOT FIT ?
Don’t panic! All our hire stock is owned by us and kept on our own premises, and therefore we can normally accommodate a change of size or effect an alteration very swiftly, as long as we are notified early Friday morning (for Saturday Weddings). Please try and ensure that someone is available to deal with any possible exchanges on the Friday, as we are unable to offer a delivery service.
DO YOU HAVE ANY FURTHER QUERIES?
Please do not hesitate to contact us by telephone, or e-mail us at firstname.lastname@example.org or call in at one of our showrooms. Our staff are here to help ensure that choosing your wedding attire is a pleasant, “stress free” experience.